Monday 3 September 2007
How to report scam emails by Wells Fargo
Protect yourself from fraudulent emails and identity theft.
Advice taken from
https://www.wellsfargo.com/privacy_security/fraud/report/fraud
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Forward suspicious emails and websites to reportphish@wellsfargo.com Only suspicious emails and websites should be sent to this address. Thank you for helping us detect and stop phishing and fraud.
For servicing requests and all other inquiries, call Online Customer Service at: 1-800-956-4442
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After reporting a scam email, Wells Fargo offer this advice:
This is an automatic response to your email.
Thank you for reporting a phish email or suspicious website to
reportphish@wellsfargo.com. You are a valuable partner in our fraud
prevention efforts. At Wells Fargo, we take our customers’ security very
seriously and we investigate all Wells Fargo-related fraud.
We will not contact you unless we need additional details regarding what
you reported. For information about online fraud prevention and
security, visit wellsfargo.com.
Below are some common questions about phishing:
Q: What is phishing?
A: Phishing is usually a two-part scam.
Part I: email. Fraudsters, also known as phishers, send email to a wide
audience that appears to come from a reputable company. This is known as
a phish email. In the phish email are links to spoof websites.
Part II: spoof websites. Websites that spoof or imitate a reputable
company’s website are known as phish sites. Fraudsters hope to convince
victims to provide their personal information by using clever and
compelling language in their phish emails and spoof websites.
Q: I received a phish email. Does this mean my identity had been
compromised?
A: No. Receiving a phish email claiming to be from Wells Fargo does not
mean your identity has been compromised. Phish emails claim to come from
various reputable companies.
Q: What if I clicked on an email link to a spoof Wells Fargo website and
gave away some of my personal information such as my username and
password?
A: Call 1-866-867-5568 to speak with a fraud prevention specialist.
Q: What if I clicked on an email link to a spoof Wells Fargo website and
did not give away any of my personal information?
A: Make sure your anti-virus software is current and your operating
system and browser are updated with current security patches. Some spoof
sites contain viral elements so you should verify that you did not
download any viruses. Also, delete the email and if you receive other
phish emails, report them as well.
Q: How do I determine if an email is legitimate?
A: Wells Fargo will never request you to send personal information via
email. Always use your browser to visit the Wells Fargo website by
typing in our URL. If you are familiar with email headers, you can use
your email application to check the headers and make sure Wells Fargo is
indeed the sender. If in doubt, delete the email.
Q: How was my email address located?
A: Fraudsters locate email addresses from many places on the web. They
also purchase email lists and sometimes guess email addresses.
Fraudsters generally have no idea if people they send phish emails to
are Wells Fargo customers or not. They hope a percentage of the phish
emails they send will be received by Wells Fargo customers.
Be sure to keep your operating system and browser updated with current
security patches.
Again, thank you for reporting a suspicious email or website. You are a
key partner in our fight against phishing and online fraud.
Sincerely,
Wells Fargo Online Fraud Prevention Team
