Monday 3 September 2007
How to report fraud and scam emails to NatWest Bank
advice taken from
http://www.natwest.com/global_options.asp?id=GLOBAL/SECURITY/REPORT_FRAUD
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Report Fraud
If you suspect that you’ve been the victim of fraud or notice any suspicious transactions on your NatWest account, you can report this to us by telephoning 0845 300 3983 (24 hours a day) or by contacting one of our branches. From outside the United Kingdom, please telephone (0044) 131 523 8383 (24 hours a day). Please note that charges can be reversed on calls from abroad.
If you need to report fraud in relation to a NatWest credit card, you should telephone 0845 300 4350 (24 hours a day). From outside the United Kingdom telephone (0044) 1268 508 020 (24 hours a day). Please note that charges can be reversed on calls from abroad.
Have you responded to a bogus NatWest email?
There has been a recent spate of emails sent to our customers claiming to be from NatWest.
The emails claim that you need to update your account details by clicking on a link. This link then takes you to a site asking for your full PIN and full Password.
THESE EMAILS ARE BOGUS AND THE LINK IS TO A BOGUS SITE.
If you have received such an email, please attach it to a new email so that we can identify the source and send it to nwolb@natwest.com , before deleting it.
If you think you may have responded with your NatWest OnLine Banking security details, please call us immediately on 0845 60 50 789 or +44 8702 4 30 464. We are open 24 hours a day (calls may be recorded).
Remember - we never ask customers to provide their security details by email so please ignore emails that do. We only ever ask you to enter random characters from your PIN and Password when you logon to NatWest OnLine Banking.
