Barclays Scam Email Advice

Sunday 11 March 2007

Advice from www.barclays.co.uk

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Scam emails
  You may well receive emails that look like they’ve come from Barclays and ask you to disclose all of your security information.

Don’t: These are probably from criminals looking to steal your money.

We will never ask you to disclose all your personal or security details by email. The most we ask from you when you log-in is your five-digit passcode and two letters from your memorable word.

The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They do not know your personal security details but the aim of the email is to get them.

That’s why, where we can we’ll include some more information about you on any emails we send like your name and the name or number of your home.

Have a look at our guide to a scam email to be able to determine whether you’ve been sent a ‘phishing’ email.

Usually these emails will direct you to a site that will ask you to “update” or “verify” your details. Never give these details away. Do not respond to the email or visit any website linked from it. Be warned - these can appear to be genuine.

If you’ve received a scam email, please forward it on to internetsecurity@barclays.co.uk. We won’t be able to reply individually but we do investigate every email to ensure that any fake sites are closed down as quickly as possible.

If you think your account has been accessed, visit our victim of fraud page.

Scam emails - How would you know?

Scam emails often state in the subject and in the email that you need to update or confirm your personal detailsYou will often be asked for your membership number, password and sometimes card details.We NEVER ask you for these security or personal details by email.
Scam emails pretend the page they send you to is secure or the Online Banking page.Often this page will look like the Barclays site, however it’s not. Never click a link to Online Banking from an email. If you’re ever in any doubt about a page’s authenticity, remember to check the site certificate.We NEVER link to Online Banking by email.
  Scam emails aren’t normally addressed to you by name as they don’t generally know any of your details other than your email address.Where we can we’ll include some more information about you on any emails we send, such as your name and the name or number of your home